New 360 Vacancies at Mofat Company have been announced for qualified and interested job seekers looking for employment opportunities. The available positions cover different areas, providing candidates with opportunities to apply their skills and qualifications. Applicants are encouraged to review the requirements, responsibilities, and application instructions before submitting their applications.
BRT Bus Driver
Job Summary
The BRT Bus Driver will be responsible for operating a Bus Rapid Transit (BRT) bus safely, carefully, and professionally while following the assigned schedules, routes, and designated stations. The driver will also be responsible for ensuring passenger safety, conducting vehicle inspections, complying with traffic laws and BRT procedures, and providing excellent customer service to passengers.
Qualifications
Applicants must meet the following requirements:
- Primary School, Form Four (CSEE), and Form Six (ACSEE) education.
- A valid Class C Plain Driving Licence verified by the Tanzania Police Force.
- A PSV Certificate from VETA or NIT.
- A BRT Certificate from NIT.
- At least three (3) years of work experience in driving passenger vehicles or buses.
Duties and Responsibilities
- Drive the BRT bus safely and carefully while following the assigned schedule, route, and designated stations.
- Ensure the safety of passengers, other road users, and property throughout the journey.
- Conduct pre-trip and post-trip inspections to ensure that the bus is in good and safe operating condition.
- Immediately report mechanical faults, accidents, incidents, or other challenges arising during the journey to the relevant supervisor.
- Ensure that the bus is properly maintained, clean, and in good condition at all times.
- Comply with traffic laws, road safety regulations, BRT procedures, and company guidelines.
- Provide passengers with high-quality service in a respectful, courteous, and professional manner.
- Monitor the expiry dates of driving and other required documents and notify the relevant authorities or supervisor before they expire.
- Accurately record and submit trip information, gas/fuel consumption, and other important operational records.
- Provide assistance and follow established safety procedures during emergencies, accidents, or other unexpected incidents.
- Exercise extra caution at pedestrian crossings, BRT stations, and areas with large gatherings of people.
- Cooperate with supervisors, fellow drivers, and other staff members to ensure efficient and safe transport services.
Salary Grade
Grade 4
Passenger Service Officer
Job Summary
The Passenger Service Officer will be responsible for providing safe, courteous, and efficient customer service to passengers across stations, terminals, and buses. The role involves assisting passengers with boarding and alighting, providing route and fare information, supporting ticketing and fare compliance, managing passenger queues, handling inquiries and complaints, maintaining safety and order, and responding effectively to incidents, delays, and emergencies while ensuring a positive passenger experience.
Qualifications
Applicants should possess a Certificate, Diploma, or Bachelor’s Degree in a relevant field from a recognized institution.
Relevant fields may include:
- Customer Service
- Transport and Logistics
- Business Administration
- Public Relations
- Hospitality
- Other related fields
Duties and Responsibilities
- Welcome and assist passengers at stations, terminals, and on buses in a friendly and professional manner.
- Provide special assistance to elderly passengers, children, persons with disabilities, and other passengers requiring support during boarding and alighting.
- Provide passengers with accurate information regarding routes, schedules, fares, connections, and transfers.
- Assist passengers in using ticketing machines, smart cards, and other fare payment systems.
- Monitor and support compliance with fare payment requirements in accordance with company procedures.
- Promote orderly and safe boarding and alighting of passengers.
- Support crowd management and maintain platform and passenger safety.
- Respond to passenger inquiries, complaints, and service-related concerns in a professional, respectful, and empathetic manner.
- Identify, document, and report incidents, lost and found items, passenger misconduct, and other unusual occurrences.
- Maintain cleanliness, basic order, and a welcoming environment within assigned stations, terminals, and service areas.
- Maintain accurate daily records and submit reports covering activities, passenger feedback, incidents, and other relevant observations.
- Assist in enforcing passenger conduct, safety, and fare compliance requirements in accordance with established procedures.
- Promote a positive passenger experience by demonstrating courtesy, patience, professionalism, and excellent customer service at all times.
Salary Grade
Grade 4
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